In my informal poll, I ask a lot of people how they board the plane. Surprisingly, a lot of folks make this a conscious act of stepping onto the plane with a deliberate foot and several of them admitted to
...and sued because of emotional trauma triggered by the smell (I know I would rather be delayed than trapped in a metal tube that smelled like the Port Authority circa 1986).
All the recent customer care gaffes have disturbed me but mostly, they've surprised me since it is NOT the United Airlines that I know.
United's new crew member policy - will this help them overcome the bad press? Let's hope so.
IT DOES NOT MAKE IT RIGHT, but think of this way: as soon as you step foot in the gate area, you are subject to the airline laws.
Hey, anything that gets people moving and off their devices is fine by me, just don't smack me in the face with your memory foam bolster pillow!
If I have my way, I will make this trek in 2018 by whatever beans necessary. Whatever. Beans. Necessary!